Refund policy

Order cancellation

All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

We offer a 100% money-back guarantee on all earbuds that are defective or damaged during shipping. Just let us know, and we will provide a return address and a replacement or refund as preferred.

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

If you are unsatisfied with your order – please contact our support via email on kntkbrand@gmail.com or via Whatsapp on +96171582465, and we will do our best to help you out!

Please note that we do not offer a traditional refund service if the product simply does not meet your personal preferences. All sales are considered final. We encourage you to reach out to us with any questions before placing your order so we can ensure you have all the information needed to make the right choice.